Ohhhh, nooo - I've been scammed. Where do I get help?

First of all, know you’re not alone. Nearly 300,000 Aussies reported to scamwatch.gov.au that they had been scammed in 2021. Support is available, and you must act fast if you think you’ve been scammed. 

If you have recently lost money or given out your personal information to a scammer, there are steps you can take straight away to help protect you from any further losses. 

Steps to take if you’ve been scammed:

  1. Don’t send any more money to the scammer. They often try and ask for money. Please don’t fall for it. Block all contact with the scammer. 
  2. Contact your bank or financial institution. You should contact your financial institution immediately if you’ve sent money or shared your bank account details with a scammer. They may be able to stop the transaction and/or close your account. 
  3. Warn your friends and family members. Scammers may try to target your friends or family, warn them so they can watch out for potential scams. 

Recover your identity.

If you think you’re a victim of identity theft, act quickly to reduce your risk of damage being done.

contact IDCARE – a free government-funded service that will work with you to develop a specific response plan to your situation and support you through the process. Visit the IDCARE website or call 1800 595 160 (if in Australia)

Apply for a Commonwealth Victims’ Certificate – a certificate helps support your claim that you’ve been the victim of identity crime, and can be used to help re-establish your credentials with government or financial institutions. Visit Victims of Commonwealth identity crime

Report the scam to authorities.

It’s best to report your scam to the ACCC via this page

Facebook Scams – be sure to report them. 

If you’ve been scammed on Facebook, Instagram, Messenger or WhatsApp, you should the platform and let them know about the scam. 

On how to do this, see the How you can report scams on Facebook services – guidance for Australians_0

Get help.

It can be very stressful and emotionally draining, so please seek help. You can talk to your GP, local health professional or someone you trust. The following support service are also available to you:

Beyond Blue

For information about depression or anxiety, contact beyondblue on 1300 22 4636 or visit www.beyondblue.org.au


When you need support in a crisis, contact Lifeline on 13 11 14 (24/7) or visit www.lifeline.org.au

Suicide callback service 

Free professional telephone and online counselling for anyone affected by suicide. Suicide Call Back Service: 1300 659 467

Kids Helpline

Telephone and online counselling and support service for young people aged between 5 and 25 years. Kids Helpline: 1800 55 1800

Talk it over – Mens Help Line Australia

Telephone and online support, information and referral service for men with family and relationship concerns. MensLine Australia: 1300 78 99 78

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